Softcom knows contact centers and understands the issues surrounding access and distribution of key information. If you need to get the right information into the hands of the right people, then you need to speak to us.
Get The Inside Edge
The Inside Edge suite of products is a complete set of Business Intelligence solutions for the Contact Center with features such as – Reporting, Real-time Dashboards, Executive Data Views, Tenancy, Multiple Source Data Modeling, end-user Builder Tools, Performance Management and Agent Dashboards.
Unison Outbound Dialer Expertise
Softcom works closely with all Unison customers interested in upgrading ComposeIt to the InsideEdge Business Reporting and Analytics suite. All ComposeIt standard reports will run right out-of-the-box.
Visit Softcom at ACA
Softcom will be exhibiting ACA Int’l’s 71st Annual Convention & Expo at Booth #538 in the Main Hall. With over 15 years of providing Contact Center Management solutions to collection agencies, we can show you how to manage your contact center more effectively by giving you the information you need.