Softcom knows contact centers and understands the issues surrounding access and distribution of key information. If you need to get the right information into the hands of the right people, then you need to speak to us.
Get The Information YOU Want
The InsideEdge suite of products is a complete set of Business Intelligence solutions for the Contact Center with features such as – Reporting, Real-time Dashboards, Executive Data Views, Tenancy, Multiple Source Data Modeling, end-user Builder Tools, Performance Management and Agent Dashboards.
Powerful Modeling Technology
InsideEdge gives you the tools to manage your contact center more effectively. Built for supervisors, managers and executives, InsideEdge will bring key information to your desktop in a format you will easily understand. View real-time results throughout the day, or management reports on a daily, weekly or monthly basis.
Find out about Softcom’s Partner Programs. We will work with you to build a strategy that suits your market opportunities.