Softcom knows contact centers and understands the issues surrounding access and distribution of key information. If you need to get the right information into the hands of the right people, then you need to speak to us.
Unified Reporting and Analytics For The Enterprise
Whether Inbound or Outbound, or for Customer Service, Collections or Sales, you need advanced technology to run your business the right way. In these times of uncertainty, Softcom will help you focus on a clear path to success.
Get The Inside Edge
The Inside Edge suite of products is a complete set of Business Intelligence solutions for the Contact Center with features such as – Reporting, Real-time Dashboards, Executive Data Views, Tenancy, Multiple Source Data Modeling, end-user Builder Tools, Performance Management and Agent Dashboards.
Unison Outbound Dialer Expertise
Softcom works closely with all Unison customers interested in upgrading ComposeIt to the InsideEdge Business Reporting and Analytics suite. All ComposeIt standard reports will run right out-of-the-box.