Business-focused solutions
Improved customer engagement
and higher profitability

“Softcom’s industry leading solutions have become an integral part of the contact center industry landscape. And although we are proud of our achievements to date, we continue to make new advancements in Contact Center Analytics. How do we do this? We listen to our customers.”

Oscar Fava – CEO, Softcom Technologies Corporation

About Softcom

Softcom Technologies Corporation has been providing Contact Center Analytics solutions globally since 1994. What started out to be a business intelligence tool for one of the major industry vendors in the contact center space has grown to become a full suite of analytical tools designed specifically for supervisors, managers, agents and executives who value the need for accurate, trusted information. Years of experience working with call center vendors as well as with industry thought leaders has provided insight that has allowed us to enhance development of critical tools for contact center professionals.

Quality service starts here.

From initial design to ongoing support,
your satisfaction is our top priority.


The only CC Analytics vendor with unique (cradle-to-grave) solutions.


Sold in over 30 countries.


Supports over 100 languages.


Analytics on billions of calls.