We have always empowered our agents to do what is best for the customer. We needed a way to keep our agents enthused about their work and found that Softcom’s Agent Dashboard solution was the perfect solution. Our agents are now getting real-time results right on their desktop, of their efforts, which impact on their overall compensation. We have measured that break and lunch time compliance is at a higher percentage than before installing Softcom and our turnover percentage is at an all-time low.
