Softcom’s InsideEdge Enterprise solutions will deliver all the analytics you need to run a successful contact center.
InsideEdge Life of Call
Monitor and track your call life-cycles. Softcom tracks the data required to streamline calls from cradle to grave.
InsideEdge Contact Center Optimizer
This robust tool monitors all call center data and immediately alerts when potential issues are arising and offers best-practice solutions.
It is widely understood that the greatest cost to running a contact center is the labor cost, typically over 70% of total expenses. So it is critical to examine key factors that contribute to labor expenses and correct problem areas to increase your bottom line. This is where the InsideEdge Suite of Contact Center Solutions will provide insights for your analysis, on a local or global basis.
The Contact Center industry is a very diverse industry. There are various types of contact centers that each have their own unique requirements, depending on the type of activities they are involved in. One thing that is common to all contact centers is the need for management to carry out analysis of their operations to zero in on weak or problematic areas of concern.