Extend
Your Data
Reach
At the core of Softcom Analytics is powerful data modelling technology. This makes it easy for any user to create the report they need. Merge Multiple Data Sources For an unparalleled understanding of your business.
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“Softcom was able to fill in the gaps where contact center and other reporting tools were falling short. The team integrated over 10 data sources, which gave us a view into our business that we didn’t think possible. We were able to realize cost-saving by streamlining our operations and improving our business practices.”
Platform of your Choice
Cloud
Choose our most popular option; use Softcom in the cloud for a secure, scalable, virtual solution.
On Premise
Choose to install Softcom Analytics on premise with full control of infrastructure.
Hybrid
Choose our flexible Hybrid option for scalablity and control over infrastructure.
Why Choose Softcom?
Easily pick the stats you want to report on from a list
Consistent, validated, repeatable data
Vetted 3rd party integration for a richer view of your business
Migrate seamlessly and continue to report on legacy system and new system data
Data rights, tenancy, time-zone shifting, internationalized, GDPR compliance, even if the source data doesn’t support these features
Robust and scalable for small sites to the largest enterprise customers
Exact same product for Premise, Cloud, or Hybrid deployment
Write complex SQL or limited pre-made queries
Can get different results from the same report created by two different users
Likely limited to contact center data only. Difficult to create your own
Once you migrate you lose you historical data
Often have limited options or only whats available on the source system
Can lack the features and security for the largest customers
All features are not available on all installation types, if even supported
Trusted By
Businesses in industries such as Finance, Healthcare, Manufacturing and Government, have trusted Softcom to deliver key information to successfully run their contact centers and deliver world-class experiences at every step of the customer journey.