InsideEdge
Enterprise

Softcom InsideEdge Enterprise is a powerful software application platform, which contains integrated modules that work together to give users a consistent and streamlined user interface for optimum visibility of their business. Read more…

Big Data
Architecture

Don’t be limited by vast amounts of data. Softcom manages complex and dynamic data so your users experience optimum performance. Read more…

InsideEdge
Life Of Call

See how Softcom’s newest solutions provide deeper insights. InsideEdge industry-leading Life of Call solution will analyze your calls segment by segment. Read more…

InsideEdge
Data Hub

Integrate various data sources into the InsideEdge Data Hub for centralized data management. Control and analyze all your data from a central command center. Read more…

“Since implementing the InsideEdge Analytics solution we have discovered some interesting facts about our contact center operations that would have gone unnoticed. This has resulted in our Supervisors having better, more meaningful data to work with and in turn, has helped our agents become more affective, and provide a more positive customer experience.”

Contact Center Types

The Contact Center industry is a very diverse industry. There are various types of contact centers that each have their own unique requirements, depending on the type of activities they are involved in. One thing that is common to all contact centers is the need for management to carry out analysis of their operations to zero in on weak or problematic areas of concern.

It is widely understood that the greatest cost to running a contact center is the labor cost, typically between 65% and 75% of total expenses. So it is critical to examine key factors that contribute to labor expenses and correct problem areas to increase your bottom line. This is where the InsideEdge Suite of Contact Center Solutions will provide insights for your analysis, on a local or global basis.

Collections

Collections

View more
Customer Service

Customer Service

View more
Fundraising

Fundraising

View more
Service Agency

Service Agency

View more
Tech Support

Tech Support

View more
Telemarketing

Telemarketing

View more