TURN-KEY SOLUTIONS FOR SUCCESS

Take Your Contact Center to New Heights

Turn-Key Solutions for Success

Take your Contact Center to new heights
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The only CC Analytics vendor with unique (cradle-to-grave) solutions.
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Countries where our Products are Deployed
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Languages Supported
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Billions of Calls Analyzed
  • OUR SOLUTIONS

InsideEdge Enterprise

Softcom’s InsideEdge Enterprise solutions will deliver all the information you need for the analysis to run a successful contact center.

InsideEdge Life of Call

Monitor and track your call life-cycles. Softcom tracks the data required to streamline calls from cradle to grave.

InsideEdge Contact Center Optimizer

This robust tool monitors all call center data and immediately alerts when potential issues are arising and offers best-practice solutions.

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CONTACT CENTERS

It is widely understood that the greatest cost to running a contact center is the labor cost, typically over 70% of total expenses. So it is critical to examine key factors that contribute to labor expenses and correct problem areas to increase your bottom line. This is where the InsideEdge Suite of Contact Center Solutions will provide insights for your analysis, on a local or global basis.

The Contact Center industry is a very diverse industry. There are various types of contact centers that each have their own unique requirements, depending on the type of activities they are involved in. One thing that is common to all contact centers is the need for management to carry out analysis of their operations to zero in on weak or problematic areas of concern.

Collections

Fundraising

Customer Service

Tech Support

Telemarketing

Service Agency

Our team of technical consultants can assist you in determining which suite of solutions will meet your unique business needs. Contact us today for a full demo of Softcom Solutions!