Softcom’s Unified Communications applications offer Contact Center customers the most advanced technology for today’s multi-channel world. This isn’t just another idea we’ve come up with, but the direct result of constantly evolving customer relationship feedback from over 20 years in the industry.

Today’s contact center business model includes seamlessly managing diverse contact center touch-points in the most effective way possible. The Softcom Analytics solution provides access, consolidation and display of information to management while allowing the flexibility to examine that information in many different ways.

The Softcom Analytics platform offers Business Intelligence capabilities for Inbound Sales, Customer Service and Support environments as well as Outbound Sales, Telemarketing, Collections, Service Bureaus and Fundraising activities.

Including reports, real-time dashboards, OLAP, performance management, agent and campaign metrics, agent dashboards, data modeling and collaboration tools, Softcom Analytics handles your complete information technology needs for the contact center.