We have a Solution for You

Increased performance & and stronger customer relationships.

InsideEdge- Our Global Solution Platform

Softcom’s Unified Communications applications offer Contact Center customers the most advanced technology for today’s multi-channel world. This isn’t just another idea we’ve come up with, but the direct result of constantly evolving customer relationship feedback from over 20 years in the industry.

Today’s contact center business model includes seamlessly managing diverse contact center touch-points in the most effective way possible. The Softcom InsideEdge solution provides access, consolidation and display of information to management while allowing the flexibility to examine that information in many different ways.

The InsideEdge platform offers Business Intelligence capabilities for Inbound Sales, Customer Service and Support environments as well as Outbound Sales, Telemarketing, Collections, Service Bureaus and Fundraising activities.

Including reports, real-time dashboards, OLAP, performance management, agent and campaign metrics, agent dashboards, data modeling and collaboration tools, InsideEdge handles your complete information technology needs for the contact center.

How can I get reliable data?

Read about Big Data Architecture

How can I get more information on InsideEdge?

Check out our FAQs

Custom Solutions for Contact Centers

  • Collections

  • Customer Service

  • Fundraising

  • Service Agency

  • Tech Support

  • Telemarketing

  • InsideEdge Solutions

Enterprise

All-in-one premier solution to run all aspects of your contact center.

Supervisor

Provides supervisors with all tools required to effectively manage agents.

Agent Dashboard

Provide agents with performance data.

Wallboards

Custom information displays on connected screens.

Life of Call

Analyze every aspect of a call.

Mobile

Drive data, alerts, metrics to your mobile device.

Data Hub

Store data in our virtual warehouse and data silos.

Optimizer

A machine-learning system that continuously monitors all data.

Our team of technical consultants can assist you in determining which suite of solutions will meet your unique business needs. Contact us today for a full demo of Softcom Solutions!