Having your agents work together towards a common goal is critical in today’s contact center environment. They need to be kept informed on activities, milestones and results. Softcom Analytics Wallboard solution helps bring valuable and consistent information for everyone to see, using standard LCD or LED displays of your choice.

We understand how important it is for agents and managers to monitor stats in real-time, view performance metrics and performance results.

Agents want and need to know how they are doing throughout the day, not at the end of the week or month.

Messages can also be delivered and updated as needed for all to see. All in all, a great way to keep everyone informed and on the same page. As Softcom Analytics is an all-in-one platform, any metrics produced using Softcom Analytics can also be displayed on Wallboards.