Keeping your agents informed can be a real challenge. You spend a lot of time and money hiring and training them, and then hoping they will turn out to be productive and successful employees. But agents must be informed and part of a team to be successful. Softcom Analytics Agent Dashboard is the answer to having your agents be more engaged, and hence, more successful.

The Agent Dashboard will “push” metrics that pertain to them to their desktop. This information can show them how they are performing towards their targets, their team’s average or their personal targets throughout the day.

Need some help? Send a real-time chat message to your supervisor while on the call and have them help out instantly.