- Machine-Learning Technology
- Non-Stop Optimization
- Increase Productivity
- Take Your Business to New Heights
Softcom Analytics Contact Center Optimizer
Today’s business landscape is more competitive than ever, which is why you need to gain an edge over the competition. Softcom Analytics CC Optimizer is Softcom’s most advanced analytics solution to date. A combination of Softcom’s decades of domain expertise in the CC industry and breakthrough machine-learning technology, Softcom Analytics CCO is always working for you. Our “Intelligent System” does the thinking for you. Always on, Softcom Analytics CCO delivers the stories behind the analysis.

- Seamless. Integrated. Powerful.
- Seamless. Integrated. Powerful.
- Non-stop optimization
- Automated analysis
- Discovers problem areas and suggests corrective actions
- Prioritize areas of concern
- High-level view or granular inspection
- Completely non-biased and machine-driven
- Get the story behind the story