Service Agencies

Contact Center for Service Agency

Working for a single client or dozens at a time, Softcom can break out your operational statistics by client, by facility or by geographic area all with time zone equalization. Client data is totally protected and is configurable for internal use. Empower your clients by placing a custom dashboard view of the results you have achieved on their behalf at their office. They can run reports when they want to and get real time views of every call handled.

Which Client is providing the highest percentage of Right Party Contacts?

How many clients want to monitor real-time calling results and print their own reports?

Provides productivity comparisons on a dialer by dialer and site by site basis