• Machine-Learning Technology
  • Non-Stop Optimization
  • Increase Productivity
  • Take Your Business to New Heights

InsideEdge Contact Center Optimizer

Today’s business landscape is more competitive than ever, which is why you need to gain an edge over the competition.  InsideEdge CC Optimizer is Softcom’s most advanced analytics solution to date. A combination of Softcom’s decades of domain expertise in the CC industry and breakthrough machine-learning technology, InsideEdge CCO is always working for you. Our “Intelligent System” does the thinking for you. Always on, InsideEdge CCO delivers the stories behind the analysis.

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Contact us for a demo and let our expert consultants assist you!

  • Seamless. Integrated. Powerful.

  • Non-stop optimization
  • Automated analysis
  • Discovers problem areas and suggests corrective actions
  • Prioritize areas of concern
  • High-level view or granular inspection
  • Completely non-biased and machine-driven
  • Get the story behind the story

Turn-key Solution

  • Easy to use
  • Quick Implementation
  • Supports Major Vendor Databases
  • Continuously Enhanced