InsideEdge Data Hub

Freely mix your existing back-office data with call center data without duplicating or re-tooling your datastores.

Your company already collects data from different sources and stores it in various databases and silos. Then you spend 100’s of hours a week combing through that data into unified reports only to have those reports be out of date by the time you get them. InsideEdge Data Hub allows the creation of a virtual warehouse leaving the data in the silos, allowing use of the existing data silos without the need to re-architect data feeds, or duplicate the storage. Access all data across all silos seamlessly with fully integrated results and free mixing of data on any KPIs.

  • Use existing silos
  • Feed/Partition silos for extra retention time
  • Freely mix a variety of sql, non-sql, and web data sources
  • Advanced optimized data access reduces load on source systems
  • Unified Data Model enforces data rights and calculation integrity across all sources even if none existed in the source system

InsideEdge Data Hub connections

ASC
Aspect
Avaya
Cisco
Genesys
SAP
Unify
Verint

Do you want to find out more about InsideEdge?

Just call us and discuss your interests with one of our associates and we’ll be happy to help.