Collections Agency

Contact Center for Collections Agency

Softcom understands the distinct needs of contact centers that work in the collections industry. From credit cards, mortgages, student loans, auto loans, equity loans, personal loans and other instruments, we can speak your language. Softcom will provide detailed analytical views of your collection efforts and results to pinpoint where you are most successful and where improvement is possible. Our experience includes Predictive/Power dialing as well as queue based inbound calling to include all blended agent statistical operations.

 Track agent performance by Campaign/List.

Compare Collection rates over day/week/month/quarter/year(s).

Measure Promise to Pay Results against actual receipts.

Set team goals & compare team results.

What is your success rate on a client by client basis?

Show me my top collectors over the last quarter.