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Resources

The Softcom resource center is designed to provide you with information on unified reporting and analytics for the enterprise contact center.

Brochure-InsideEdge Analytics

This brochure will discuss the benefits of choosing InsideEdge Analytics for your contact center.

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Updated: Jun 2011

Softcom Corporate Brochure

This brochure will discuss the benefits and value of choosing Softcom for your contact center.

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Updated: Apr 2011

Whitepaper - Top 5 MIS Requirements In a Contact Center

Learn about the top 5 MIS requirements in a contact center and how Softcom can provide solutions.

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Updated: Feb 2011

Customer Case Study

See how one Softcom customer in the financial services industry has implemented Softcom’s Reporting and Analytics suite to help improve their contact center efficiency.

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Updated: Jan 2011

Whitepaper - Contact Center Business Analytics

This whitepaper will discuss the features and benefits of using Softcom InsideEdge for your contact center requirements.

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Updated: Mar 2010

Brochure: InsideEdge Analytics

This brochure highlights the benefits and value of choosing InsideEdge Analytics for your contact center.

Softcom Corporate Brochure

This brochure highlights the benefits and value of choosing Softcom for your contact center.

Whitepaper: Top 5 MIS Requirements In a Contact Center

This whitepaper will discuss the top 5 MIS requirements in a contact center and how Softcom can help provide solutions.

Customer Case Study: Analytics & Reporting in a Financial Services Call Center

See how Softcom provided a smooth transition and increased productivity for one financial services institution.

Whitepaper: Business Analytics for the Contact Center

This whitepaper will discuss the features and benefits of using Softcom InsideEdge for your contact center requirements.