- Access real-time information and make informed decisions quicker
- Catch problematic operations before they hurt you
- All information in one place – KPIs, Reports, Alerts
- Help improve agents’ performance
- Increase agent productivity, in turn returning optimum results
- Be alerted, no more aimless searching for unknowns
This is Softcom’s flagship solution for the Contact Center. Today’s contact center requires the ability to access critical information throughout the day, not only historical information but real-time as well. InsideEdge Supervisor has pre-built Dashboards with standard metrics and KPIs that allow you to monitor operations from the moment it is intalled. Start viewing and managing metrics such as: average speed to answer, length of calls, dropped calls, agent activity and first call resolutions. This is a web-based interactive solution designed for the modern day contact center seeking advanced performance and flexibility. Managing a contact center with InsideEdge Supervisor puts the ultimate control of agents, campaigns and sales performance in the hands of supervisors, managers and executives.