InsideEdge Integrate

Business Benefits

  • Reduce tedious gathering of information
  • Compare business results that weren’t previously available
  • Seamless installation, no business interruptions
  • No complex custom integration
  • Bring Inbound and Outbound information together into one view
  • Pre-built Data Model plug-ins
  • Change data sources, dialers, etc., and keep existing reports and KPIs

Integrate Module

Data Modeler

The Softcom InsideEdge Data Modeler is offered as a professional services engagement enabling Softcom to access and manage customer data that resides in repositories or warehouse for business intelligence needs. The InsideEdge Data Modeler has the same consistent look-and-feel as Softcom InsideEdge Enterprise and provides customized data extraction and integration to end-users.


White Paper: Business Analytics for the Contact Center

This whitepaper will discuss the features and benefits of using Softcom InsideEdge for your contact center requirements.

Brochure: Softcom Overview

This brochure highlights the benefits and value of choosing Softcom for your contact center.