InsideEdge Enterprise
Softcom InsideEdge Enterprise is a powerful software application platform, which contains integrated modules that work together to give users a consistent and streamlined user interface for optimum visibility of their business. The core technology was developed to address the unique requirements found in the Contact Center. By understanding the essential principles of this industry, the software was designed as an enterprise business intelligence solution to meet the needs of the Contact Center.
Business Benefits
- Global, unified views of data
- High Availability (scalability and redundancy)
- Hierarchical, multi-site metrics
- Global alerts and filtering on enterprise-wide basis
- Browser based, with no desktop deployments
- Access anywhere, anytime
- Security and encryption
- Multi-tenancy for service bureaus
- Fully internationalized, multi-language for global use
- View and understand data from your vantage point
- Data aggregation and analysis by user, group, department, division or corporate levels
InsideEdge Enterprise Products
InsideEdge Supervisor
This is Softcom’s flagship solution for the Contact Center. Today’s contact center requires the ability to access critical information throughout the day, not only historical information but real-time as well. InsideEdge Supervisor has pre-built…
InsideEdge Builder
Softcom realized early on that one of the drawbacks of using a reporting and analytics tool is that as creative as supervisors are, they can’t create reports or KPIs themselves; instead they must rely on IT. Once delivered, IT must make modifications because…
InsideEdge System Manager
The InsideEdge System Manager allows select users to manage the Administration and Rights Management of the system. This management module allows…
InsideEdge Agent Dashboard
Many contact centers today are becoming more interactive with their agents. Agents must always focus on their specific assignments, but you don’t want to isolate them either. It is important that they are…
InsideEdge Wallboard
Provide your agents with performance information on Plasma or LCD displays. InsideEdge Wallboard technology will allow your agents to see call center statistics so they can manage…
