InsideEdge Enterprise
Softcom InsideEdge Enterprise is a powerful software application platform, which contains integrated modules that work together to give users a consistent and streamlined user interface for optimum visibility of their business. The core technology was developed to address the unique requirements found in the Contact Center. By understanding the essential principles of this industry, the software was designed as an enterprise business intelligence solution to meet the needs of the Contact Center.
Business Benefits
- Global, unified views of data
- High Availability (scalability and redundancy)
- Hierarchical, multi-site metrics
- Global alerts and filtering on enterprise-wide basis
- Browser based, with no desktop deployments
- Access anywhere, anytime
- Security and encryption
- Multi-tenancy for service bureaus
- Fully internationalized, multi-language for global use
- View and understand data from your vantage point
- Data aggregation and analysis by user, group, department, division or corporate levels
InsideEdge Enterprise Components
InsideEdge Analyze
InsideEdge Analyze provides historical reporting, real-time dashboards with alerts, OLAP technology, performance management and agent dashboards. These modules give managers and supervisors visibility and access to critical data for day-to-day operations of their Contact Center.
InsideEdge Discover
InsideEdge Discover is a comprehensive and intelligent data-mining module that leverages our unique Dynamic Lateral Thinker and Expert System technology to automatically uncover and report on operational data that is not visible in other reporting tools.
InsideEdge Build
InsideEdge Build is an easy-to-use module that enables supervisors and managers to create and edit custom reports. Dynamic, on-the-fly building of new KPIs and reports puts more power in the hands of the people who require them most.
InsideEdge Integrate
InsideEdge Integrate is a data management module that can access, filter and merge data from one or more data sources. Contact Center operations, Human Resources or Financial data can be integrated into InsideEdge for accurate and complete reports.
