InsideEdge Agent Dashboard
Business Benefits
- Non-intrusive Agent Dashboard
- Push Agent Metrics to agents
- Control information sent to agents with rights/data management
- Agents become part of the team
- Motivates agents throughout the day
- Communicate with agents as needed
- Higher success rates to meet daily/monthly targets
InsideEdge Agent Dashboard
Many contact centers today are becoming more interactive with their agents. Agents must always focus on their specific assignments, but you don’t want to isolate them either. It is important that they are part of a team and see their contribution as part of the overall success. This is why the InsideEdge Agent Dashboard is so valuable. It is a non-intrusive collaboration tool that pushes related agent metrics to the agents. They see their progress at any time, individually or as part of a team. This creates better employee morale and teamwork. The optional chat feature is also an efficient way for Supervisors to communicate with their agents when needed, for quick updates, comments or announcements.
