Products
Some large-scale Contact Centers can accumulate very large volumes of data. They may have multiple locations with multiple dialers and multiple servers. This requires a solution that can handle not only the data requirements, but also gives users the views that they want of this information. The Softcom InsideEdge Enterprise suite works seamlessly to support enterprise sites like these, and at the same time provide High Availability technology to ensure data integrity and security.
InsideEdge Enterprise
Softcom InsideEdge Enterprise is comprised of four essential components designed to work as one integrated solution. These components give customers maximum flexibility, enabling them to focus on their areas of concern and meet their specific needs.
InsideEdge Analyze
Softcom InsideEdge Analyze provides organizations with the necessary tools needed perform advanced business intelligence reporting and analyses. It consists of historical reporting, real-time dashboards with alerts, OLAP technology, performance management and agent dashboards. InsideEdge Analyze was developed to seamlessly work together from the same core engine, providing a flexible, dynamic and easy-to-use, intuitive user interface. InsideEdge Analyze can help you improve Contact Center performance by providing you with the data you need when you need it.
InsideEdge Discover
InsideEdge Discover is a comprehensive and intelligent data-mining module that leverages our unique Dynamic Lateral Thinker and Expert System technology to automatically uncover and report on operational data that is not visible in other reporting tools.
InsideEdge Build
InsideEdge Build is an easy-to-use module that enables supervisors and managers to create and edit custom reports. Dynamic, on-the-fly building of new KPIs and reports puts more power in the hands of the people who require them most.
InsideEdge Integrate
InsideEdge Integrate is a data management module that can access, filter and merge data from one or more data sources. Contact Center operations, Human Resources or Financial data can be integrated into InsideEdge for accurate and complete reports.
